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The Republic Act No. 12009, or the New Government Procurement Act, is the latest Philippine legislation that revises Republic Act No. 9184, the Government Procurement Reform Act. It sets updated standards and procedures regulating how government agencies buy goods, build infrastructure (including transport), and hire consulting services—covering all levels of government (national agencies, state universities and colleges (SUCs), government-owned and controlled corporations (GOCCs), government financial institutions (GFIs), and local government units (LGUs), with foreign or local funding.

This law is designed to align procurement processes with modern governance ideals — focusing on transparency, competitiveness, efficiency, proportionality, accountability, public monitoring, professionalization, sustainability, and delivering value for public funds. It also sustains compliance with international treaties or agreements that the Philippine government is party to.

Purpose

The Act aims to standardize and modernize procurement practices by anchoring them on the following values: transparency, competitiveness, efficiency, proportionality, accountability, public monitoring, sustainability, professionalism, and value for money. It expands on RA 9184 to reflect current government procurement by:

• Making information more accessible to the public through open contracting practices.
• Providing equal opportunities for eligible and qualified suppliers, contractors, consultants, and service providers.
• Streamlining processes with organized, uniform, and technology-driven systems.
• Ensuring that contract requirements are reasonable and proportional to actual needs.
• Holding all officials and personnel involved accountable for their actions.
• Allowing public monitoring to promote prudent use of government resources.
• Incorporating sustainability and lifecycle considerations into procurement decisions.
• Professionalizing procurement through qualifications, competency frameworks, and ethics codes.

Scope and Coverage

RA 12009 covers the procurement of:

• Goods: Items, supplies, materials, and general support services, excluding consulting services and infrastructure projects.
• Infrastructure Projects: Construction, improvement, rehabilitation, demolition, repair, or maintenance of public structures, transport systems, utilities, and other related projects.
• Consulting Services: Technical or professional expertise beyond the capacity of the procuring agency, such as feasibility studies, design, supervision, and management services.
  

It applies regardless of the funding source — whether local or foreign — and respects international treaties or agreements where applicable.

What the Law Means 

The law comes with the following benefits to its stakeholders:

• Government agencies benefit from more systematic and transparent procurement processes, better planning, and risk mitigation.
• Suppliers and contractors gain clearer access to bid opportunities, document requirements, and procurement mechanisms.
• Citizens and oversight bodies have greater visibility into procurement, enhancing accountability and public trust.

How RA 12009 Works

To help you better understand how this law works, this section summarizes all the key points of the law:

1. Strategic Procurement Planning

Before any procurement starts, agencies must conduct thorough planning, including:

• Market scoping to understand pricing, industry practices, and supply options.
• Assessing environmental and social impact.
• Considering lifecycle costs and sustainability.
• Preparing the Annual Procurement Plan (APP) with details like project name, description, procurement method, evaluation criteria, schedule, funding source, and approved budget.

2. Detailed Engineering for Infrastructure Projects

For infrastructure projects (except design-and-build schemes), detailed engineering, surveys, design approvals, and right-of-way acquisition must be completed before bidding.

3. Multi-Year Contracting

Agencies planning multi-year projects must secure prior authorization:

• NGAs and SUCs require a multi-year contracting authority (MYCA) from the DBM or their Boards.
• GOCCs, GFIs, and SUCs need board approval, while LGUs must get Sanggunian authorization.
• The total project cost under the MYCA determines the ABC.

4. Specifications and Standards

Product or service specifications should focus on functionality, performance, or recognized standards. Use of brand names is allowed only for compatibility, interoperability, warranty, or technical justification, and must be documented.

5. Early Procurement Activities

Agencies can start procurement processes before the next year’s budget is approved, provided they have an approved Indicative APP. Contracts can only be awarded once funding is finalized.

6. Lifecycle Assessment (LCA) and Lifecycle Cost Analysis (LCCA)

Procurement decisions must consider the total cost and usefulness of goods and projects over their entire life cycle.

Subcontracting Rules

For locally-funded and Official Development Assistance projects:

• Subcontracting must have prior approval from the Head of the Procuring Entity (HoPE).
• Subcontractors must meet eligibility requirements.
• General contractors must disclose subcontractors during bidding.
• General contractors remain responsible for subcontractor performance and compliance.
• Liability is shared for violations of safety or labor standards.
• Experience credit and access to financing may apply to subcontractors.

Framework Agreements and Pooled Procurement

The law allows:

• Framework Agreements: Long-term arrangements setting terms and conditions for multiple future contracts.
  
• Pooled Procurement: Joint purchasing among agencies to save costs and increase supply stability.

Warehousing and Inventory Management

Agencies may establish warehousing systems and adopt cloud-based inventory to track and manage procured goods. Coordination with the Department of Information and Communications Technology (DICT) is required to address security risks, ensure proper data security, audits, and accountability.

Procurement by Electronic Means

RA 12009 modernizes procurement through the Philippine Government Electronic Procurement System (PhilGEPS) — the single official online portal for all government procurement activities.

PhilGEPS features include:

• Electronic bulletin board.
• Supplier and contractor registry.
• Electronic catalog and marketplace.
• Virtual store.
• Reverse auction.
• Small value procurement tools.
• Electronic payment and bidding.
  

All agencies must register with PhilGEPS and integrate their systems for seamless data sharing.

Interconnectivity Between Government Databases

The Government Procurement Policy Board (GPPB) is authorized to link PhilGEPS with databases such as:

• DTI business registrations
• CIAP and PCAB contractor licensing
• LGU permits and licenses
• BIR tax data
• SEC and CDA enterprise and beneficial ownership information
• Insurance Commission surety listings
• Procuring Entity procurement statuses
• Other relevant agencies
  

This facilitates verification, transparency, and compliance, while safeguarding sensitive information.

Procurement Data Analytics

The GPPB’s Technical Support Office will use PhilGEPS data to:

• Aid strategic procurement planning
• Inform policy development
• Detect fraud or anti-competitive patterns
• Promote public awareness and participation

An annual procurement report will be published online to support transparency.

System Maintenance and Continuity

PhilGEPS must undergo periodic maintenance, upgrades, and backups. A business continuity plan is required, including backup sites to prevent service disruptions.

Requirements for Inclusion in the Annual Procurement Plan (APP)

Procurement projects must list:

• Name of the project/procurement.
• Project management office or end-user unit.
• General project description.
• Chosen procurement method (and outsourcing details if any).
• Criteria for bid evaluation.
• Time schedule.
• Source of funds.
• Approved Budget for the Contract.

Modes of Procurement

RA 12009 also outlines the different ways government agencies (Procuring Entities) can acquire goods, infrastructure projects, and consulting services, following a fit-for-purpose approach. These modes have specific conditions and must align with the law’s implementing rules and regulations (IRR). The Government Procurement Policy Board (GPPB) can update processes to adapt to modern technology.

• Competitive Bidding: Open to all eligible bidders, following steps like publication, pre-bid conference, eligibility screening, bid submission/opening, evaluation, post-qualification, and awarding.
• Limited Source Bidding: Invitation to pre-selected suppliers with proven expertise, used for specialized goods/services, major plant components, or security-related projects.
• Competitive Dialogue: Two-stage process where bidders propose solutions for complex, innovative, or undefined projects before submitting final technical and financial proposals.
• Unsolicited Offer with Bid Matching: Accepts innovative proposals from private parties, with the chance for others to submit competing bids.
• Direct Contracting: Directly buying from a single supplier when goods are proprietary, critical components are required, or only one exclusive dealer exists.
• Direct Acquisition: Direct purchase of goods/services worth ≤ ₱200,000 (adjustable), not available in PS-DBM.
• Repeat Order: Reordering goods from a previous winning bidder within 6 months, up to 25% of the original quantity.
• Small Value Procurement: Requesting at least three price quotes for projects ≤ ₱2 million (adjustable).
• Negotiated Procurement: Allowed in special cases like failed biddings, emergencies, contract take-overs, agency-to-agency deals, unique scientific or artistic works, hiring highly technical consultants, defense agreements, NGO/community participation, UN agency procurement, or direct retail purchases of fuel and online subscriptions.
• Direct Sales: Buying the same goods a supplier already provided to another agency under similar or better terms.
• Direct Procurement for Science, Technology & Innovation: Buying goods/services for R&D directly from capable suppliers or qualified startups.
  

Other Key Provisions

• Video Recording: Procurement-related meetings for large-value projects must be recorded and livestreamed for transparency.
• Prohibition on Contract Splitting: No breaking contracts into smaller parts to avoid bidding rules.
• Procurement of Common-Use Supplies and Equipment (CSE): Must be sourced from PS-DBM unless unavailable, with options for bulk purchasing and consignment.

What Sections Affect the Public

In particular, the public must take note of the sections that talk about:

• Transparency & Public Monitoring: Agencies must share procurement details openly, from planning to awarding contracts, letting citizens check each step.
• Sustainability & Lifecycle Approach: Projects must consider full lifecycle cost and environmental impact—so public infrastructure (like roads or rail) is built responsibly.
• Data & Analytics Disclosure: GPPB analyzes procurement data for patterns and posts findings publicly, helping watchdogs and civil society track compliance.

How This Affects the Transportation Sector

The transportation industry — covering roads, bridges, railways, airports, seaports, and related facilities — is directly impacted by RA 12009. The law’s emphasis on detailed engineering, sustainability, and lifecycle cost analysis means transport infrastructure projects will have stricter planning and quality standards. Contractors and suppliers in the sector must adapt to new documentation, eligibility, and e-procurement requirements to participate in government bids.

Video: New Government Procurement Act (RA 12009) Explained

The New Government Procurement Act (RA 12009) updates the country’s procurement framework to match current economic, technological, and governance realities. By promoting open access to procurement information, standardizing processes, and integrating sustainability, it aims to make government purchasing more efficient, fair, and responsible — with benefits for taxpayers, suppliers, and the public at large.

For more information, watch this video below: 

For inquiries or other concerns, you may also visit the PhilGEPS official website and the Government Procurement Policy Board (GPPB) site.

The No Contact Apprehension Policy (NCAP) is not entirely new—it’s an existing traffic enforcement system first implemented by the Metropolitan Manila Development Authority (MMDA) years ago, but it was suspended in 2022 due to legal challenges. NCAP refers to the use of CCTV cameras, digital imaging devices, and other technology to detect traffic violations without physically stopping motorists. Instead of a roadside apprehension by enforcers, registered vehicle owners receive a Notice of Violation through mail, email, SMS, or through the May Huli Ka website, in the hopes that traffic enforcement can be more consistent. It was also designed to not only reduce face-to-face disputes between drivers and officers but to also lessen opportunities for bribery or arbitrary apprehensions.

This year, the NCAP is back with updated rules, better systems, and more coverage across Metro Manila. Although it is still managed by the MMDA, and uses the same technology to implement, the updated version also introduced new changes for vehicle registration and license penalties. With this, the LTO and MMDA expects this relaunch to improve fairness, transparency, and coverage while reinforcing its core goal—promoting discipline and road safety through automated, technology-driven enforcement.

Overview

The NCAP was first rolled out by the MMDA in 2016 to automate traffic law enforcement through CCTV and digital monitoring, reducing the need for physical apprehensions and minimizing roadside disputes on selected major roads in Metro Manila before being expanded to more areas in the following years. Unfortunately, legal and procedural concerns including complaints centered on high fines, lack of clear contesting procedures, and holding previous owners accountable for violations committed by new vehicle owners made it so controversial that the government had to temporarily stop its implementation. 

After its suspension in 2022, it was relaunched in 2025 with standardized fines across Metro Manila, clearer signage in enforcement zones, expanded payment channels, and stronger coordination with the Land Transportation Office (LTO), reinforcing its core goal to promote discipline and road safety through automated, technology-driven enforcement. That said, instead of being flagged down by an enforcer, motorists with violations will receive a Notice of Violation via mail, email, SMS, or through the May Huli Ka website allowing consistent traffic enforcement, reducing corruption, and improving the overall road safety.

Purposes and Goals

The relaunched NCAP still has the following goals: 

• Monitor traffic more efficiently using automated systems
• Reduce physical apprehensions and roadside disputes
• Encourage discipline among motorists
• Maintain transparency in violation recording
• Help decongest roads by minimizing manual checkpoints

Where NCAP is Implemented

As of May 26, 2025, NCAP was meant to cover major Metro Manila roads under MMDA jurisdiction, including:

• Circumferential Roads
  • C1: Recto Avenue
  • C2: Mendoza St. / President Quirino Avenue
  • C3: Araneta Avenue
  • C4: EDSA
  • C5: Katipunan Avenue, C.P. Garcia Avenue, Tandang Sora Avenue
• Radial Roads
  • R1: Roxas Boulevard
  • R2: Taft Avenue
  • R3: South Superhighway
  • R4: Shaw Boulevard
  • R5: Ortigas Avenue
  • R6: Magsaysay Boulevard, Aurora Boulevard
  • R7: Quezon Avenue, Commonwealth Avenue
  • R8: A. Bonifacio Avenue
  • R9: Rizal Avenue
  • R10: Marcos Highway, MacArthur Highway, Del Pan Street

Note: Cities like Manila, Quezon City, Parañaque, and Valenzuela still have NCAP suspended until further notice.

How NCAP Works

To better understand this, here’s how it works:

1. CCTV or digital cameras capture a vehicle committing a traffic violation.
2. Footage is reviewed and validated by MMDA personnel.
3. Vehicle details are verified through the LTO Information Query Facility.
4. The violation is encoded in the NCAP system.
5. A Notice of Violation is printed and sent to the registered vehicle owner.

How to Check for Violations

If you are unsure about your NCAP violations, you can check online through May Huli Ka by entering:

• Plate number or conduction sticker
• MV file numberlimage

Note: In the relaunched NCAP, real-time SMS and email alerts are also being sent, coming only from “MMDA NCAP” or no-reply@mmda.gov.ph (These don’t come with payment links so make sure to pay attention to avoid scams).

What to Do if You Have a Violation

Here’s what you need to do if you are flagged for violation under NCAP:

Step 1. Verify

Request a copy of your Notice of Violation via email or wait for the one sent via registered mail (PHLPost).

Step 2. Pay

You may settle the violation fines in two ways: 

• Physical Payment: MMDA Head Office (Pasig) or Robinsons Galleria Satellite Office
• Digital Payment: Maya, Bayad App, iCash, Landbank Link.BizPortal

Step 3. Contest

In case you think you are wrongly apprehended, you may file a dispute with the Traffic Adjudication Division (TAD) within 10 working days at the MMDA office or online.

How to Contest/Appeal a Violation

If you have an NCAP violation but you want to file a dispute, here are the steps you need to follow:

Step 1. Review your notice and prepare evidence (photos, dashcam video, etc.).

Step 2. File your appeal online via the MMDA portal or at the TAD Office (MMDA New Building, Pasig).

Step 3. Submit within 10 working days from receipt of the notice.

Step 4. If denied, you can appeal to the Office of the Chairman within 15 working days.

What Happens If You Don’t Pay

If you don’t file an appeal or settle the fines on your own within a specific timeframe, then you can expect the following consequences:

• Your plate number will be included in the LTO Alarm List.
• You’ll be required to settle the fine before renewing your vehicle registration.

How to Avoid NCAP Fines

Naturally, it’s still best to avoid being fined, so here are some tips to avoid being flagged for violation under NCAP:

• Follow all traffic signs and regulations.
• Regularly check your plate number online for possible violations.
• Keep your LTO contact information updated.
• Avoid roads with NCAP cameras if you are unsure of your compliance.
• Settle or contest violations within the given time frame.

Video: NCAP Process—How Does it Work?

The relaunched NCAP essentially operates the same, though the MMDA and LTO has worked to address the issues that led to its suspension in 2022. Now, to better understand how it works and to find ways to avoid being flagged for violations under NCAP, you may want to check this out:

Need Help? 

For questions or verification, you may reach out to:

MMDA NCAP Office

• Contact Number: +632 8898 4200 loc. 1084
• Email: noncontact@mmda.gov.ph / ncap2@mmda.gov.ph
• MMDA Head Office, Julia Vargas Ave. cor. Molave St., Pasig City
• MMDA Hotline: 136

When the registered owner of a motor vehicle passes away, the transfer of ownership becomes necessary before the car can be sold, registered, or legally used. The Land Transportation Office (LTO) has a structured process for transferring motor vehicle (MV) ownership in these cases so the rightful heir or buyer can legally use and register the vehicle. The process is simple and the fees are minimal, making it easier to avoid legal issues, registration problems, and liability disputes in the future.

This guide walks you through the requirements, procedures, fees, and timelines so heirs and buyers can navigate the process smoothly. 

Why You Need to Transfer Ownership

If a car’s registered owner dies, the Certificate of Registration (CR) and other records under the LTO must reflect the rightful heir or new owner. This prevents legal issues such as:

• Inability to renew registration under the deceased’s name
• Complications in selling or disposing of the vehicle
• Questions of liability in case of accidents or violations
• Possible penalties for using an unregistered or improperly documented vehicles
• The vehicle may be subject to claims from creditors if the estate is unsettled.

By completing the transfer properly, the heirs get legal ownership and avoid legal or financial complications later on.

Who Needs to Do This?

Here’s a list of people who need to know how to transfer motor vehicle (MV) ownership when the registered owner dies:

• Surviving heirs: whether there is one heir (sole adjudication) or multiple heirs (extra-judicial settlement).
• Family members of the deceased owner: such as spouse, children, or siblings handling the estate.
• Executors or administrators of the estate: those legally tasked to settle the deceased’s properties.
• Buyers of a vehicle from an estate: individuals who purchased the motor vehicle from heirs or through estate settlement.
• Lawyers or estate representatives: assisting clients in legal transfers of property, including vehicles.
• Businesses or organizations: if the deceased owned a company-registered vehicle that needs transfer to successors or new owners.
• Anyone planning to sell or use the inherited vehicle: to make sure it is properly registered and legally transferred under their name.

Requirements  

When transferring ownership of a motor vehicle (whether sold or inherited), the following documents are required:

• PNP-HPG Motor Vehicle Clearance Certificate – Original copy
• Duly accomplished Motor Vehicle Inspection Report – Original copy
• Insurance Certificate of Cover (electronically transmitted) – Original copy
• Valid government-issued ID of both vendor and vendee – Present original and submit photocopy
  Accepted IDs include:
  • PhilID
  • Philippine passport
  • SSS
  • UMID
  • PhilHealth
  • TIN
  • Postal
  • Voter’s
  • Barangay
  • PRC
  • Senior Citizen
  • OFW
  • OWWA
  • NCDA
  • Solo Parent
  • GSIS e-Card
  • Seaman’s Boo
  • GOCC ID
  • HDMF
  • DSWD certification
  • IBP ID
• Confirmation of CR – Photocopy with original for presentation (if issued by another LTO Regional Office)

Additional Requirements

If the Vehicle is Inherited

If the vehicle is passed on to heirs, the requirements differ depending on whether the estate was settled extra-judicially or through court proceedings.

Extra-Judicial Settlement of Estate

• Certificate of Registration (CR) – Original copy
• Affidavit of publication of the Deed in a newspaper of general circulation for 3 consecutive weeks with clippings
• Death certificate, birth certificate, or marriage certificate – Photocopy (issued by PSA/NSO)
• Valid government-issued ID – Present original and submit photocopy (same list as above)

If there are two or more heirs:

• Deed of Extra Judicial Settlement of Estate – Original copy

If there is only one heir:

• Sole Adjudication – Original copy

Judicial Settlement of Estate

• Certificate of Registration (CR) or affidavit of loss – Original copy
• Court decision – Certified true copy
• Death certificate, birth certificate, or marriage certificate – Photocopy (issued by PSA/NSO)
• Valid government-issued ID – Present original and submit photocopy (same list as above)

Step-by-Step Process

Here are the steps to follow when you apply for LTO transfer of motor vehicle ownership if the owner is deceased

Step 1. Submit requirements at any LTO District or Extension Office.

• Evaluator checks documents
• Application processed in system
• Records officer requests confirmation from concerned district, if applicable

Step 2. Log in to the LTMS Portal

• Evaluator inputs details, uploads requirements, and generates transaction ID 

Step 3. Pay fees at the Cashier

• Payment of required fees (see breakdown below)
• Receive official receipt

Step 4. Review and approval of transaction

Step 5. Printing of Certificate of Registration (CR) or Certificate of Registration-Encumbered (CRE)

Step 6. Signing of CR/CRE by the Chief of Office

Step 7. Release of new CR/CRE

• Present official receipt
• Sign the registration logbook

Fees and Charges

When applying for transfer of ownership at the LTO, make sure to bring enough cash to cover the following fees:

• Standard fees:
  • Legal Research Fund: PHP 10
  • Transfer of Ownership: PHP 50
• Possible additional fee:
  • Late application (if Deed of Sale exceeds one month): PHP 150

Where to Process the Transfer

You may proceed with this transaction at anu authorized LTO District and Extension Offices from Monday to Friday, 8:00 AM to 5:00 PM. 

Processing Time

The total estimated processing timeay take up to 4 hours and 5 minutes, provided that you have all the required documents for submission.

Quick Reminders

To ensure a smooth and successful transfer of Mv ownership, make aure to keep these things in mind: 

• If the transaction is in the Mother File, confirmation from another LTO office may not be required.
• For heirs, always clarify whether settlement is judicial or extra-judicial before preparing documents.
• The Affidavit of Publication is often overlooked but mandatory for extra-judicial settlements.
• Transactions are done only within regular LTO office hours so make sure to check with the branch before
• Make sure to also avoid these common mistakes:
  • Not updating the Certificate of Registration (CR) immediately – Delaying the transfer may lead to penalties (₱150 for late filing) and legal complications when renewing or selling the vehicle.
  • Forgetting the Affidavit of Publication – For extra-judicial settlements, heirs often forget to publish the deed in a newspaper of general circulation for three consecutive weeks, which is mandatory.
  • Incomplete IDs or mismatched details – Make sure all heirs or buyers present valid government-issued IDs with consistent personal information to avoid rejection of documents.
  • Not clarifying the type of settlement – Heirs sometimes prepare the wrong document (extra-judicial settlement vs. judicial settlement vs. sole adjudication). The LTO will not process the transfer without the correct one.
  • Submitting photocopies without presenting originals – LTO requires the original copies for verification, so always bring them even if only photocopies are submitted.
  • Late filing of the Deed of Sale – If the vehicle is sold after the owner’s death, filing the deed late adds extra fees and delays.
  • Skipping the PNP-HPG clearance – This clearance is needed to verify that the vehicle is not stolen or encumbered; forgetting it can stop the process entirely.
  • Assuming processing can be done online only – While the LTMS Portal is used for uploading documents, you must still appear at an LTO District or Extension Office to finalize the transfer.

Frequently Asked Questions (FAQs)  

For your reference, here are some common questions and answers about this procedure: 

1. Can I drive the vehicle while the transfer of ownership is still pending?

Yes, but you may encounter problems if caught in a traffic stop or during registration renewal, since the car is still under the deceased’s name. It’s best to process the transfer as soon as possible.

2. What if there is no will?

If the deceased left no will, heirs must execute an Extra-Judicial Settlement of Estate (if there are multiple heirs) or a Sole Adjudication (if there is only one heir). These documents are required by the LTO.

3. Do I need a lawyer for the transfer?

Not always. For simple extra-judicial settlements, heirs can draft the document themselves and have it notarized. However, for judicial settlement cases (when handled in court), legal assistance is usually necessary.

4. How much will it cost to transfer ownership?

The standard fees cost a total of ₱60, plus an additional ₱150 penalty if the deed of sale or settlement is filed more than one month late. Other costs may include notarization and publication of the extra-judicial settlement.

5. How long does the process take?

The LTO processing time is about four hours once all documents are complete. However, gathering documents like the death certificate, affidavit of publication, or court decision may take longer.

6. What happens if we don’t transfer ownership?

Failure to transfer ownership can lead to issues during renewal, selling the car, or if the vehicle gets involved in an accident or violation. The registered owner is still officially recorded as the deceased person, which may cause legal complications.

Video: LTO Transfer of Ownership Updates – Checkpoint Serye

Handling estate matters can be overwhelming, but transferring motor vehicle ownership after the owner dies is manageable if you know the steps. Whether handled through extra-judicial settlement, sole adjudication, or a court decision, everything must pass through the LTO for updating the Certificate of Registration. For more information on how heirs and new owners can avoid future legal problems and keep the vehicle legally registered for continued use, you may check out this video:

For more details on the different LTO services, you may visit the official LTO website or contact them via the following:

• Via the LTMS portal: Visit the LTO’s official website and fill out their Contact Us form at https://portal.lto.gov.ph/ords/f?p=PUBLIC_PORTAL:CONTACT_US:115716301949471.
• Via phone call: You may contact them at their telephone number (632) 922-9061 to 66.
• Via email: You may also send them an email at clientcare@lto.gov.ph.
• Via the LTO Text Hotline Service: You may use LTO’s nationwide SMS service for drivers and vehicle owners by typing LTOHELP and sending it to 2600
• By visiting the LTO office: For information, you may check the LTO branch closest to you