Autosweep RFID: How to Install and Use in the Philippines

The Philippines is a vibrant archipelago with bustling cities connected by an extensive network of roads, highways, tollways, and expressways. Having said that, the emergence of modern solutions to streamline the payment process, particularly in tollways—in the form of Radio-Frequency Identification system or RFID—is inevitable. It is also the way to go since technology continues to innovate and transform the way commuters navigate toll booths, as it offers a convenient and efficient alternative to traditional payment methods.

In the Philippines, Autosweep RFID—a Radio-Frequency Identification system—has gained prominence as one of the go-to electronic toll collection methods in the Philippines. Designed to enhance the commuting experience, this contactless system eliminates the need for physical toll payments and long queues, making travel more seamless and time-efficient. In this guide, we looked into how Autosweep RFID works and how you can get one installed on your car so you too can enjoy the benefits it offers.

autosweep rfid guide

What is Autosweep RFID

The Autosweep RFID is a popular RFID system employed on some of the major expressways in the country. More than being just a toll payment method; it’s a key that unlocks a seamless and efficient driving experience on SMC-operated tollways in the Philippines. Using Autosweep, drivers can navigate toll gates with ease, contributing to a more connected and accessible transportation infrastructure in the country.

Autosweep RFID is operated by San Miguel Corporation (SMC). It is the go-to RFID solution for tollways managed by SMC, including the Southern Tagalog Arterial Road (STAR) Tollway, South Luzon Expressway (SLEX), Skyway, NAIA Expressway, and TarlacPangasinan-La Union Expressway (TPLEX).

How Autosweep RFID Works

Driving in Philippine expressways with Autosweep RFID offers a convenient and efficient experience for motorists. It is easy and convenient to use, as the very core of the Autosweep RFID system lies in its simplicity and effectiveness. 

Understanding how it works along with the benefits associated with using one will help make it more interesting to drivers, encouraging everyone to support the contactless system for a better driving experience. 

Here’s how the Autosweep RFID works:

  • Sticker Installation: Obtain a small Autosweep RFID sticker from authorized providers and affix the said sticker to your vehicle’s windshield following the provided guidelines.
  • Prepaid Account: The Autosweep RFID contains a unique identification code so you will need to link it to a prepaid account. This can be done through online platforms or designated service centers.
  • Automatic Deduction: As your vehicle approaches an Autosweep-enabled toll gate, the RFID reader automatically deducts the toll fee from your prepaid account, ensuring a seamless and contactless transaction.

Where to Use Autosweep RFID

Autosweep RFID can be used at various toll booths and expressways across the Philippines. Here are some key locations and expressways where Autosweep RFID is commonly accepted:

  • South Luzon Expressway (SLEX)

Motorists can use Autosweep RFID at toll booths along the SLEX, connecting Metro Manila to the southern regions of Luzon.

  • Metro Manila Skyway

The Skyway system in Metro Manila, including elevated expressways, accepts Autosweep RFID for toll payments.

  • STAR Tollway

Autosweep RFID is applicable at toll plazas along the Southern Tagalog Arterial Road (STAR) Tollway, providing connectivity in the CALABARZON region.

  • TPLEX (Tarlac-Pangasinan-La Union Expressway)

Users can utilize Autosweep RFID for toll transactions on the TPLEX, connecting Central Luzon to the northern provinces.

  • NAIAX (Ninoy Aquino International Airport Expressway)

Autosweep RFID is used for toll payments on NAIAX, providing access to and from Ninoy Aquino International Airport.

  • MCX (Muntinlupa-Cavite Expressway)

The MCX, linking Muntinlupa and Cavite, accepts Autosweep RFID for convenient toll payments.

It’s important to note that the Autosweep RFID can only be used in tollways operated by San Miguel Corporation (SMC). Consequently Autosweep RFID cannot be used in expressways and tollways managed and operated by Metro Pacific Tollways Corporation (MPTC). You may, however, go and get an Easytrip RFID for that. 

Advantages of Autosweep RFID

Using the Autosweep RFID offers several advantages, all of which are geared towards enhancing the overall convenience and efficiency of the commuting experience:

  • Contactless Transactions

Autosweep RFID enables contactless toll transactions, reducing the need for physical cash payments and minimizing contact points during the toll process.

  • Time Efficiency

With quick and automatic toll deductions, Autosweep RFID significantly reduces waiting times at toll booths, contributing to a more time-efficient journey for motorists.

  • Convenience

The system eliminates the inconvenience of carrying cash or stopping to make manual toll payments, providing a smoother and more convenient travel experience.

  • Prepaid System

Autosweep RFID operates on a prepaid system, allowing users to load funds in advance. This not only streamlines transactions but also provides better control over toll expenses.

  • Cost Savings

The electronic nature of Autosweep RFID transactions contributes to potential fuel savings, as vehicles can pass through toll booths with minimal deceleration, reducing overall travel time and costs.

  • Account Management

Users can easily manage their Autosweep RFID accounts online, checking balances, transaction history, and reloading funds as needed through the official website or mobile app.

  • Reduced Traffic Congestion

By facilitating smoother traffic flow at toll booths, Autosweep RFID indirectly contributes to reducing overall congestion on expressways, enhancing the efficiency of the road network.

  • Reliability

Autosweep RFID offers a reliable and automated toll payment solution, minimizing the risk of errors associated with manual transactions and ensuring a consistent and accurate billing process.

  • Enhanced Travel Experience

Overall, the adoption of Autosweep RFID enhances the travel experience for motorists by providing a modern, efficient, and user-friendly method of toll payment on major expressways in the Philippines.

Requirements for Registering and Installing Autosweep RFID

There are two types of Autosweep RFID: Autosweep To Go and Autosweep Premium. Each type have different set of documentary requirements, so you’d want to check this list out:

Autosweep To Go Account

  • Filled-out Autosweep To Go Subscription Form

Autosweep Premium Personal Account

  • Filled-out Autosweep RFID subscription agreement for personal account
  • Photocopy of:
    • One valid ID bearing the photo and signature of the subscriber
    • Vehicle’s official receipt (OR) from LTO and certificate of registration (CR)

Autosweep Premium Business Account

  • Filled-out Autosweep RFID subscription agreement for business account
  • Photocopy of:
    • One valid ID bearing the photo and signature of the authorized representative
    • Business permit or DTI/SEC registration documents
    • BIR registration (BIR 2303)
  • Secretary’s Certificate stating the authorized signatories for the Autosweep RFID transaction
  • Authorization letter from the authorized signatory
  • Photocopy of the vehicle’s official receipt (OR) from LTO and certificate of registration (CR)

If the vehicle is not under the name of the subscriber, prepare the following documents:

  • Authorization letter from the registered owner or copy of the notarized deed of sale of the vehicle
  • Photocopy of one valid ID of the registered owner

How to Register and Install an Autosweep RFID Sticker

Getting started with Autosweep RFID is a straightforward process:

autosweep-installation

Step 1. Visit an authorized Autosweep RFID installation center.

where-to-install-autosweep-rfid

Step 2. Fill out the required forms, providing necessary information and presenting valid identification.

Step 3. Submit the required documents, including vehicle registration details.

Step 4. Have the RFID sticker installed on your vehicle’s windshield.

Step 5. Load the initial funds into your RFID account. Once done, you may also check your Autosweep RFID balance via the Autosweep app.

autosweep-rfid-balance-inquiry

Registering for Autosweep is a quick and straightforward process. Plus, the RFID stickers come at no cost, eliminating the need for any extra expenses during registration. While there’s an initial load requirement based on your vehicle type, it’s a one-time consumable expense.

Video: How to Install Autosweep/Easytrip RFID Stickers

Learn more about how to get an Autosweep RFID sticker installed in your car by watching this video from Pinoy Car Guy:

Overcoming Challenges

While Autosweep RFID has significantly improved the toll payment experience, there are still the challenges related to system downtimes as well as insufficient RFID coverage. Make sure you keep yourself informed, especially when it comes to updates from the service provider, and that you maintain alternative payment methods in case you have to face these challenges.

Looking Ahead

As technology continues to evolve, Autosweep RFID is poised to play an even more integral role in the Philippine transportation landscape. The potential for interoperability with other RFID systems and the incorporation of additional features may further enhance the user experience remains a possibility that would contribute to an even more connected and efficient road network.

Frequently Asked Questions (FAQs)

For your reference, here are some common questions and answers regarding Autosweep RFID:

1. How and where can I reload my AutoSweep RFID sticker?

You may top-up your account at any of our RFID stations or the RFID accredited merchant partners such as:

  • SM Network: SM Business Centers, SM Bills Payment Centers, SM Hypermart, SM Savemore, Waltermart
  • Petron SanMig Food Avenue *Selected Branches Only*    
  • Shell Select Convenience Store *Selected Branches Only*
  • Caltex *Selected Branches Only*                                        
  • ECPay Payment Channels
  • 7-Eleven Stores                                                                
  • TouchPay Kiosks
  • DA5                                                                                     
  • Bank of Commerce (Over the Counter, ATM, and Online)
  • Bayad Center                                                                      
  • Robinson’s Department Store
  • Robinsons Supermarket                                                     
  • Robinsons Easymart
  • The MarketPlace                                                                
  • Shopwise
  • Ministop                                                                            
  • Waltermart
  • Landmark                                                                           
  • FamilyMart
  • Tambunting                                                                        
  • RD Pawnshop
  • Villarica                                                                              
  • Smart Padala
  • Posible                                                                               
  • Philpost
  • EBiz                                                                                   
  • Light Rail Manila Corp (LRMC)
  • Isetann                                                                               
  • Go Beyond
  • Super Service Center                                                         
  • Raquel Pawnshop
  • CVM Pawnshop                                                                          
  • Sinag Pawnshop
  • RCBC Diskartech
  • Shopee Pay                                                                        
  • GrabPay
  • SquidPay                                                                            
  • Home Credit
  • EON by Unionbank’s Mobile App                               
  • Unionbank Online
  • Maybank Online                                                                
  • China Bank’s Mobile App
  • AUB Express Pay
  • Hello Money                                                                     
  • Coins.ph
  • Security Bank                                                                    
  • Paymaya
  • Robinsons Bank                                                                
  • eTap
  • BDO
  • BPI Online                                                                          
  • RD Pawnshop                                                        
  • GCash
  • SNDT Express                                                                            
  • Justpay.to                                                               
  • Pay&Go

2. Does the Autosweep RFID load expire?

No. The Autosweep RFID load does not come with an expiration date.

3. Is there a maintaining balance?

No, but it’s highly recommended to maintain a minimum prepaid toll balance of Php 100 when entering ETC toll gates for a smoother experience.

4. How do I get my Statement of Account (SOA)?

To generate and download your Statement of Account, you can log into your account on the customer web portal: https://autosweeprfidapps.com/balanceinquiry.

5. How do I convert from Autosweep To Go (ATG) to Premium?

To convert from ATG to premium, head to any Autosweep RFID centers with your vehicle, valid ID, and the OR and CR of your vehicle. If you’re not the registered owner, include an authorization from the owner and a photocopy of their ID or a copy of the deed of sale.

6. Can I have my sticker replaced?

Yes. In case your RFID sticker is unreadable or damaged, fill out a RFID Sticker Replacement form and bring Php 200.00 for the replacement fee. Visit any RFID station to have your sticker replaced.

7. If I sell my car with Autosweep RFID, what do I do with the Autosweep RFID sticker installed in the car?

If selling your car with an Autosweep RFID sticker, remove the sticker and surrender the assigned Autosweep RFID card. Fill out a Customer Request form for cancellation, otherwise, any toll charges incurred by the sticker will be charged to the account holder. You may download the form at the Autosweep RFID Website or visit any Autosweep RFID station.

Note: You will need to submit an ADA (Auto Debit Arrangement) Cancellation form if your vehicle was previously enrolled to ADA.

8. Can I transfer the balance of my canceled RFID account to my other RFID account?

Yes. you can transfer the remaining balance of your canceled RFID account to another existing account. Fill out the Balance Transfer request form available on the website. Email it with your valid ID to customercare@autosweeprfid.com or submit it at any RFID station.

9. How do I link my Autosweep RFID sticker with Easytrip (NLEX, SCTEX, CAVITEX, CALAX, C5 SOUTHLINK)?

You will need to visit any Easytrip Office to apply for an account. Using the Autosweep sticker, Easytrip will assign a separate account for you to top-up separately. Maintain two accounts—one for SMC Toll Roads and one for MPTC Toll Roads.

10. Where can I inquire if I have further questions regarding the Autosweep RFID Program?

For additional questions about the Autosweep RFID Program, contact the Autosweep Hotline at (+632) 5318-TOLL (8655), visit the Autosweep RFID Website, or email customercare@autosweeprfid.com.

Summary

In a country where the demand for efficient transportation solutions is ever-growing, Autosweep RFID stands out as a beacon of convenience and innovation. As more motorists embrace this electronic toll collection system, the Philippines moves closer to a future where driving and commuting is not just a journey but a seamless experience facilitated by cutting-edge technology.

Easytrip RFID Guide: Installation and Set-up

The use of Radio-Frequency Identification (RFID) is just one of the innovative and efficient ways of breezing through toll booths. Easytrip RFID is one of the many RFID systems that offer a convenient solution that not only saves time but also simplifies the toll payment process. 

Though it isn’t the only RFID system available in the country, Easytrip RFID offers a unique combination of widespread acceptance, efficiency, ease of installation, multiple reload options, comprehensive online account management, and collaboration with banks, making it a preferred choice for motorists in the Philippines. In this guide, we’ll explore everything there is to know about Easytrip RFID—from the basics of getting it installed and set up to the process of using it to make an overall better travel experience.

easytrip rfid guide

What is Easytrip RFID?

Easytrip RFID is an electronic toll collection system offered by the Easytrip Services Corporation, Metro Pacific Tollway Company (MPTC)’s exclusive electronic toll collection system integrator and provider in some of the major expressways in the Philippines. It eliminates the need for traditional cash payments, allowing for a faster and more seamless tollgate experience.

The RFID (Radio-Frequency Identification) technology enables automatic payment as your vehicle passes through the toll booth in North Luzon Expressway (NLEX), Subic Clark Tarlac  Expressway (SCTEX), Cavite Expressway (CAVITEX), C5 Link Flyover, and Cavite-Laguna  Expressway (CALAX).

Easytrip RFID also refers to the government-endorsed radio frequency identification sticker affixed to a vehicle’s windshield or headlight. Like the Autosweep RFID, Easytrip RFID is also designed to facilitate contactless and cashless payment of toll fees. As you approach the designated Easytrip RFID lane at the toll plaza, a specialized sensor reads your sticker, swiftly lifting the toll barrier without the need to wait in the cash lane or search for cash in your wallet or coin holder.

Why Easytrip RFID is the Best RFID Option

Easytrip RFID stands out among other RFID systems in the Philippines for several reasons:

  • Widespread Acceptance

Easytrip RFID is widely accepted across major expressways in the Philippines. This widespread acceptance provides users with the convenience of using a single RFID system for toll payments, making it versatile for various travel routes.

  • Integrated Toll Network

Easytrip RFID is part of a network that covers a substantial number of toll booths and expressways, particularly those in NLEX, SCTEX, CAVITEX, C5 Link, and CALAX. However, a new Easytrip RFID sticker with Neology stickers (RFID Duo) and higher readability was released, creating a more integrated toll collection system. This integration enhances the user experience by allowing them the option to link the Easytrip RFID with Autosweep RFID. In doing so, the driver gains the ability to utilize their Easytrip RFID at SMC’s Autosweep RFID toll gates, courtesy of the Toll Regulatory Board’s toll interoperability project. The Autosweep System can read the new Easytrip RFIDs equipped with Neology stickers (RFID Duo), allowing it to be used to make convenient payments in tollways managed by SMC, including the Southern Tagalog Arterial Road (STAR) Tollway, South Luzon Expressway (SLEX), Skyway, NAIA Expressway, TarlacPangasinan-La Union Expressway (TPLEX), and MCX (MuntinlupaCavite Expressway). 

  • Efficient and Fast Transactions

The technology behind Easytrip RFID enables fast and efficient toll transactions. Users can experience quicker processing times at toll booths, reducing congestion and streamlining the overall travel experience.

  • Ease of Installation and Accessibility

Easytrip RFID stickers are relatively easy to obtain, with installation sites located conveniently near toll plazas and service centers. The accessibility of installation sites makes it convenient for motorists to get and install the RFID stickers without much hassle.

  • Multiple Reload Options

Easytrip RFID users have various options for reloading funds into their accounts. Whether it’s through designated reloading stations, online platforms, or mobile apps provided by partner banks, the flexibility in reloading methods adds to the convenience of using Easytrip RFID.

  • Comprehensive Online Account Management

Easytrip provides an online platform for users to manage their accounts efficiently. Through the Easytrip website or mobile apps, users can monitor their account balances, review transaction histories, and reload their accounts, offering a user-friendly and comprehensive management system.

  • Collaboration with Partner Banks

Easytrip has established collaborations with partner banks, allowing users to reload their RFID accounts through these bank channels. This partnership expands the accessibility of reloading options, catering to a broader user base.

While other RFID systems may have their merits, Easytrip RFID’s combination of widespread acceptance, efficiency, ease of installation, multiple reload options, comprehensive online account management, and collaboration with banks contribute to making it a preferred choice for motorists in the Philippines.

Benefits of Using Easytrip RFID

Using Easytrip RFID offers numerous benefits that enhance the overall travel experience:

  • Time Efficiency

Easytrip RFID enables swift and automatic toll transactions, reducing waiting times at toll booths. This time efficiency is particularly valuable during peak travel hours.

  • Cashless Convenience

With Easytrip RFID, drivers can enjoy the convenience of cashless transactions. There’s no need to carry physical cash, eliminating the risk of fumbling for change or dealing with toll booth attendants.

  • Seamless Toll Payments

Easytrip RFID ensures a seamless toll payment process. As you approach the designated RFID lanes, the system automatically deducts the toll fee from your account, allowing for a smooth passage through toll plazas.

  • Reduced Traffic Congestion

The efficiency of Easytrip RFID contributes to the overall reduction of traffic congestion at toll booths. Quicker transactions mean less waiting time, benefiting both individual drivers and the flow of traffic.

  • Versatility Across Expressways

Easytrip RFID is widely accepted across major expressways in the Philippines. This versatility allows drivers to use the same RFID sticker on different expressways, providing a unified toll payment solution for various travel routes.

  • Online Account Management

Users can conveniently manage their Easytrip RFID accounts online. This includes checking account balances, reviewing transaction histories, and reloading funds through the Easytrip website or mobile apps.

  • Compatibility with Interoperable Systems

Easytrip RFID’s compatibility with interoperable systems, such as Autosweep, expands the range of expressways where it can be used. This interoperability enhances the flexibility of the RFID system for drivers.

  • Cost-Effective Travel

The efficiency of Easytrip RFID translates into cost-effective travel. By minimizing time spent at toll booths and eliminating the need for physical cash, drivers can experience more economical and streamlined journeys.

  • Convenient Installation and Reload Options

Easytrip RFID installation is easily accessible at authorized sites near toll plazas. Additionally, drivers have multiple options for reloading funds, including designated reloading stations, online platforms, and mobile apps provided by partner banks.

  • Enhanced Security

The RFID technology used in Easytrip enhances security, as transactions are electronically processed, reducing the risk of theft or loss associated with carrying cash.

Adopting the use of Easytrip RFID for driving around the country not only simplifies toll payments, but it also contributes to a more efficient, convenient, and cost-effective travel experience.

Getting Started with Easytrip RFID

Using the Easytrip RFID is easy. It doesn’t really take much to understand how to get and use one in order to make your travel experience seamless and convenient. 

If you need a little help, here’s a guide for you. 

easytrip-rfid

Requirements for Easytrip RFID Installation

No documents are required; simply bring the car designated for installation.

Procedures

Getting an Easytrip RFID Sticker or tag installed on your vehicle requires following these procedures:

Step 1. Acquire an Easytrip RFID sticker:

You may visit an authorized Easytrip installation site, typically located near toll plazas or service centers. Fill out the application form, submit the required documents (vehicle registration, valid ID), and have the RFID sticker installed on your vehicle’s windshield and wait for your vehicle to undergo testing.

You may also download and complete the registration form on the official Easytrip website: www.easytrip.ph or via this link: Subscription form and T&C before driving to the nearest Easytrip station situated along NLEX, SCTEX, CAVITEX, C-5 Link, or CALAX before visiting the installation site. 

Here’s a picture of the Easytrip Subscription form for you:

Easytrip-subsciption-form

Where to Obtain Your Easytrip RFID?

You can acquire an Easytrip RFID at no cost by visiting walk-in or drive-thru installation sites. Simply make your way to any of the Easytrip stations located along NLEX, SCTEX, CAVITEX, C5 Link, and CALAX. This hassle-free option eliminates the need for complex documentation, allowing you to use your Easytrip RFID immediately.

Step 2. Load your Easytrip account:

Once you have the RFID sticker, you need to load funds into your Easytrip account. You can do this at designated reloading stations, online through the Easytrip website, or via mobile apps provided by partner banks.

Note that the amount may vary based on the station. For Easytrip RFID installations at South stations, a ₱200 fee applies, while North stations require a ₱500 payment for the initial load.

Using Easytrip RFID

Once you have the Easytrip RFID sticker and the necessary topup, then you may already drive through tollways and try using it. 

Here’s how you do it:

Step 1. Approach the toll booth.

As you approach a toll booth, make sure to use the designated RFID lane. These lanes are usually marked with Easytrip signs.

Step 2. Maintain a steady speed.

Approach the toll gate at a moderate speed, around 20 to 25 km/h. This ensures that the RFID reader can efficiently scan your Easytrip sticker.

Step 3. Keep a safe distance.

Maintain a safe distance from the vehicle in front of you to allow for a smooth transition through the tollgate.

Step 4. Listen for the beep.

Upon successful RFID detection, a beep sound will confirm that the toll has been paid. Check the tollgate display for verification.

How to Run an Easytrip Balance Inquiry

Checking your Easytrip account balance is straightforward and can be done through either of these four methods: the Easytrip website, the MPT DriveHub mobile app, or via SMS.

To check, you may check out the following channels:

  • MPT DriveHub app on Google Play Store or App Store (download now: https://qrco.de/DriveHub)​
  • Quick Balance Inquiry in www.easytrip.ph​
  • Myeasytrip web account​ https://bit.ly/myeasytripWeb​
  • Text BAL<space>Account number and send to 09191601553

Suspension, Recoupment and Blacklisting

  • Blacklisting Events:
    • Denied or Rejected Payment at the opening of an Account or within the contract period
    • Failure to submit required documents by Easytrip
    • Stolen, lost, or damaged RFID(s)
    • Deliberate use of Easytrip Card instead of RFID without permission
    • Unauthorized installation of lower-class RFID to another vehicle
    • Using more than one Easytrip RFID on the same vehicle
    • Using ETC lanes without qualification (insufficient load/negative balance)
    • Using fraudulent, tampered, defective, invalid, or improperly placed RFIDs
    • Not following traffic rules while using RFID/Card/Account
    • Subscriber-initiated cancellation (e.g., sale of enrolled vehicles)
    • Dormant Accounts
    • Suspended, misused, or blacklisted Account/s leading to confiscation at toll gate

  • Actions by Easytrip:
    • Deactivation and/or blacklisting of identified RFID on Blacklisting Event
    • Notification to Subscriber through SMS, email, or call
    • Subscriber not entitled to use Blacklisted RFID until the event is remedied within 15 days
    • Failure to remedy results in waiver of RFID use, closure, and termination of RFID
    • Subscriber agrees to pay charges and penalties, including those related to RFID recoupment

Important Reminders and Considerations for Using Easytrip RFID 

As you embark on the journey of using Easytrip RFID for convenient toll payments in the Philippines, it’s crucial to keep in mind certain reminders and considerations to ensure a smooth and hassle-free experience. 

Here are some of the most important things to remember:

  • Proper Installation is Essential: Ensure that the Easytrip RFID sticker is correctly installed on your vehicle’s windshield or headlight. Proper installation guarantees optimal performance and accurate toll transactions.
  • Adequate Account Balance: Maintain a sufficient balance in your Easytrip account to cover toll fees. Regularly check your account balance through the Easytrip website, mobile apps, or other available channels to avoid any inconvenience during your travels.
  • Widespread Acceptance: Easytrip RFID is widely accepted across major expressways in the Philippines. Before your journey, familiarize yourself with the list of expressways where Easytrip is applicable, ensuring a seamless passage through toll booths.
  • Easytrip Load Flexibility: Enjoy the flexibility of consumable Easytrip load with no expiration date. Load funds according to your travel needs, and rest assured that any remaining balance remains available for future toll transactions.
  • Convenient Reload Options: Explore the various reloading options available, including designated reloading stations, online platforms, and mobile apps provided by partner banks. Choose the method that best suits your preferences for a hassle-free reloading experience.
  • No Vehicle, No Installation Policy: Adhere to the “No Vehicle, No Installation” policy during the RFID installation process. Ensure that the intended vehicle is present at the installation site to guarantee accurate placement and activation of the Easytrip RFID sticker.
  • Interoperability with Autosweep: If you wish to extend the use of your Easytrip RFID to SMC tollgates, consider enrolling your Easytrip RFID to Autosweep. This interoperability expands the range of expressways where your Easytrip RFID can be used.
  • Easytrip Balance Inquiry: Stay informed about your Easytrip account balance through easy and accessible methods such as the Easytrip website, the MPT DriveHub mobile app, or SMS. Regularly checking your balance ensures a seamless toll payment experience.
  • Compliance with Toll Regulations: Stay informed about toll regulations and any updates from the Toll Regulatory Board (TRB) to ensure compliance with the latest guidelines governing toll payments and usage of RFID systems.

By keeping these reminders and considerations in mind, you’ll be well-equipped to make the most of the Easytrip RFID system, enjoying the benefits of convenient and efficient toll transactions as you navigate the Philippine roadways.

Video: Dos and Don’t in Using Easytrip RFID

Learn about the proper ways of using the Easytrip RFID by watching this video from pinoyadventurista:

Frequently Asked Questions (FAQs)

For your reference, here are some of the most commonly asked questions about Easytrip RFID:

1. Where to stick the Easytrip RFID?

Install the Easytrip RFID sticker in the middle-right part of your windshield. If your windshield has heavy tinting, the Easytrip-authorized installers will place the Easytrip RFID sticker on your right headlamp. Please note that only Easytrip’s installers are authorized for sticker installation to ensure a smooth process.

2. How long does an RFID take to install?

The installation of the Easytrip RFID takes only 5 to 15 minutes, ensuring a quick and efficient process for your convenience.

3. Do I need a new RFID account if I bought a second hand car with Easytrip RFID already?

If you’ve purchased a second-hand car with an existing Easytrip RFID, it’s advisable to subscribe to a new Easytrip RFID under your name. Cancel the previous RFID before applying for a new one to ensure proper ownership and account management.

4. Where can I get a card replacement if lost?

To replace a lost card, visit any Easytrip station with your Easytrip account number. The card processing takes 7 working days, incurring a P100 replacement fee. Wait for a text message from Easytrip indicating that your replacement card is ready for pickup.

5. Is there a replacement fee?

If the replacement is covered by the warranty, only the initial load fee is required – P500 for North and P200 for South.

6. My Easytrip RFID Sticker could not be read in the tollways. What should I do?

If your Easytrip RFID sticker is not being read on tollways, visit any Easytrip Installation site for a free check-up. If defects are found, the installer will replace it for free, and you only need to pay the initial load.

7. Can I activate my Autosweep RFID to Easytrip RFID?

Yes, you can activate Autosweep RFID to Easytrip RFID by bringing your vehicle and Autosweep card to any Easytrip station or event. Pay the initial load of P200 (South) or P500 (North). Your Easytrip wallet will be activated within 24 hours, and your card will be issued after 5 days.

8. Where and how can I replace my Easytrip RFID?

Visit any Easytrip station for a free check-up of your RFID to determine if a replacement is necessary..

9. What is Easytrip Stick-It-Yourself RFID?

Easytrip SIY RFID, a Stick-It-Yourself sticker, is currently unavailable. Please obtain your Easytrip RFID only at Easytrip stations and events.

10. What are the requirements for Easytrip RFID Installation for motorcycles?

For motorcycles 400cc and up, bring the original or photocopy of OR/CR, Sales Invoice, and a letter from the dealer specifying the motorcycle’s specifications. RFID installation is free; just pay the initial load. Ensure your motorcycle is present during the installation.

11. Why do I need to register my Easytrip RFID?

Registering your Easytrip RFID is vital for managing your account via MyEasytrip. It allows you to receive updates, advisories, and participate in Easytrip’s promos and loyalty programs. Stay connected and informed with a registered Easytrip RFID account.

12. How do I reach out to Easytrip Services Corp. for more information or concerns?

If you have any question, suggestion or comment? Here’s the proper contact information to reach out to:

Office Address: 7th Floor, Iriz One Corporate Center, #35 Meralco Avenue corner Segundo Street, Ortigas Business District, San Antonio, Pasig City
Email address: customercare@mptc.com.ph
Easytrip RFID Hotline Number: 1-35000
Operating Hours: Mon Fri 8:30am 6:30pm

Summary

Easytrip RFID is a game-changer for motorists in the Philippines, offering a seamless and efficient way to navigate toll booths. By following these simple steps, you can experience the convenience of cashless toll payments and make your journeys more enjoyable. Upgrade your travel experience today with Easytrip RFID.

What is LTMS Portal? Land Transportation Management System

The Land Transportation Management System (LTMS) portal is the new one-stop online shop created and managed by the Philippine Land Transportation Office (LTO). It was rolled out in 2020 in an effort to integrate all LTO services in a single contactless database system and digital platform. Through the creation of the LTMS Portal, the LTO was able to continue delivering its services nationwide while offering direct access to LTO 24/7. 

Almost two (2) years after it launched, the LTMS Portal has become a more essential part of the LTO’s day-to-day transactions as the agency completely migrates important services into the portal. Through the years, the LTO services, via the LTMS Portal, have also become very convenient since it has made registration and transactions from anywhere possible, simply by using a desktop or a laptop computer. It also made transactions accessible with even smartphones and tablets—without the need to lose any features even when viewed using smaller screens.

land transportation management system ltms portal online

What is the LTMS Portal?

The Land Transport Management System (LTMS) Portal is the online, 24/7 database created by the Philippine Land Transportation Office (LTO). It was designed to bring the LTO services closer to the public in an effort to improve their service delivery for all motoring regulatory services and processes especially when it comes to land transportation.

Through the LTMS portal, the LTO makes it more convenient for both customers and employees to process various online transactions. The system offers numerous services, but its most important functions include reduction of physical contact and improving the accessibility of the LTO services. 

Why should I use the LTO portal?

More than its support in reducing contact and streamlining LTO services, the multi-purpose LTMS portal also offers the following advantages:

  • It serves to both first-time registrants and those who are renewing their existing license and registration
  • It offers easy registration and renewal services for licenses and car registration, including the submission of documentary requirements
  • It keeps a database and offers easy access to the details of your driver’s license, registered vehicles, previous receipts, and apprehensions under your name in one place
  • It allows easy access to the status of the LTO transactions 
  • The website also offers a theoretical learning platform, primer, and refresher for all Filipino drivers
  • It helps reduce traffic in LTO branches allowing others who don’t have the means to make their transactions online the chance to improve the speed of service delivery

What services does the LTMS Portal offer?

The LTMS is a platform where the public can do their LTO-related transactions online. It can process various online transactions including:

  • Driver/conductor’s application for permits or licenses
  • Driver/conductor’s renewal of existing permits or  licenses
  • Registration of all motor vehicles
  • Requests for revision of records
  • Viewing of all unsettled violations in your profile
  • Viewing the history of all of misconducts
  • Requests for Certificate of No Apprehension
  • Settling of traffic violations by paying fines online or at any LTO District Office Cashier
  • Accessing and taking the new Driver’s License Renewal Course
  • Review for the Comprehensive Driver’s Education (CDE) exam using the audio-visual presentations and videos
  • Taking the Comprehensive Driver’s Education (CDE) exam
  • Accessing IDs, permits, and other important LTO documents.
  • Submission of position papers for contested cases of traffic violations
  • Viewing previous transactions with the LTO
  • Accessing and downloading driver’s licenses and official receipts
  • Replacement of lost or damaged driver’s license
  • Conversion of foreign driver’s license to local driver’s license
  • Changing of driver’s license classification from non-professional to professional
  • Request for additional restriction code or category
  • Assemblers, Importers, Rebuilders, Dealers and other Entities (MAIRDOE) accreditation

Who can use the LTMS?

The LTMS online portal can be useful to the following people:

  • Individuals (first-time applicants and existing DL holders, Filipinos, and alien residents)
  • Companies (public transportation fleet managers, franchise holders, etc.)
  • MAIRDOE (Assemblers, Importers, Rebuilders, Dealers and other Entities)
  • Medical clinics
  • Driving schools
  • Other entities (diplomats, tax-exempt individuals, returning residents under the no-dollar importation, government agencies)

What are the benefits of using the LTMS Portal?

The LTMS online portal offers an online facility that helps people transact with the LTO. Other than this, the portal also offers the following benefits:

  • Fast, round-the-clock LTO transactions and services
  • Increased your chance of passing the Theoretical Exam using the e-learning modules
  • Hassle-free acquisition of CDE certificate for license renewal
  • Easy checking of license status online without the need for stressful follow-ups
  • Avoid illegal means of processing LTO documents
  • All LTO-related credentials are archived and accessible from anywhere 24/7
  • No need to suffer in long lines while waiting for your turn

What do I need to be able to use the LTMS Portal?

To use the LTMS portal, you simply need the following:

  • An active Internet connection
  • A device—be it a desktop, laptop, smartphone, or tablet
  • A valid email address
  • Active mobile number
  • Information
    • For those who already have a license, but no LTMS account
      • Driver’s/conductor’s license number 
      • Expiry date
      • Official receipt number (or mother’s maiden name if you no longer have your receipt)
      • Full name
      • Birthday 
      • Gender
      • Mother’s maiden name
      • emergency contact
      • medical information
      • Complete address
    • For alien residents
      • Alien certificate of registration number (ACR)
      • ACR expiry date,  
      • Nationality 
    • For registered LTMS users
      • Nominated username
      • Nominated password

How to Use the LTO Online Portal?

Whether you’re a new DL applicant or someone in need of any of the numerous LTO services, the LTMS portal can be quite handy. To use the portal, however, you will need to register for an online LTMS account first. 

LTMS Account Registration

To register for an online LTMS account, you may follow these steps:

  • Visit the LTMS portal at <https://portal.lto.gov.ph>. 
  • Click Register now.
  • Read the Terms of Agreement, and click the check box that says “Yes, I Accept.” 
  • Fill out the captcha form.
  • For individual registrants: Select “individual” when asked for the type of registration.
  • Select whether or not you already have a Philippine driver’s license.
  • For those who already have a license: Provide the following information to complete the registration process:
    • Driver’s/conductor’s license number 
    • Expiry date
    • Official receipt number (or mother’s maiden name if you no longer have your receipt)
  • For first-time Filipino applicants, provide the following information:
    • Your name
    • Birthday and sex
    • Mother’s maiden name
  • For alien residents, provide the following details:
    • Alien Certificate of Registration (ACR) number
    • Expiry date
    • Nationality  
  • The LTO Portal will ask for your email address and mobile number.
  • Visit your inbox for the verification link.
  • Click the verification link and complete the following required information:
    • Emergency contact
    • Medical information
    • General information
    • Address
  • Once done, the portal will assign a 15-digit number that will serve as your username. 
  • Using the username and password provided via email, access your LTMS account and you will be redirected to the dashboard.

Updating the LTMS Profile

Updating your profile in your LTMS account can be easily achieved via the LTO portal. To learn how to do so, you can simply follow these steps:

  • Log into your LTMS account with your nominated credentials.
  • Click the “Profile” button on the dashboard.

Note: Click “Show All” to see all your information in one go. Most of the profile information can be change except for the following:

  • LTO Client ID
  • Last name
  • Middle name
  • First name
  • Email address
  • Nationality
  • Date of birth
  • Civil status
  • Gender
  • Registered address

If you want to change any of the information above, you may do so by requesting for a “revision of records” via the driver’s license system.

  • After making the changes, click “Apply Changes” button at the bottom of the page.

Driver’s License Application

The LTMS portal also allows the application and renewal of driver’s license of any type. To apply for a DL via the LTMS portal, you must:

  • Log in to your LTMS account.
  • On the dashboard, click “Licensing.” 
  • Click “Add medical certificate.”
  • Enter your medical certificate number, and click “verify.”

Note: Make sure that the medical exam is conducted by an LTO-accredited clinic so they can provide a medical certificate number which will be recorded in the LTO’s database. Medical certificates that are not from the said clinics will not pass LTMS’s verification. 

  • Choose the type of driver’s license type you wish to apply for.
  • Select if it’s for a new application or a renewal of an existing license.
  • Fill out the application form. 
  • Upload the required document.
  • Once done, the page will display the total fee for the license application or renewal, then click “Apply Now.”
  • Set an appointment by choosing your preferred date and LTO branch.
  • Complete the final steps of your license application or renewal. 
  • Click “Proceed to Payment”.
  • Choose a payment method from the following options:
    • BancNet
    • BPI Online
    • GCash
    • UnionBank Online
  • Click “Proceed to Summary.”
  • Review the summary of your application request and transaction. 
  • Click “Finish Transaction” then proceed with the payment. 
  • Read and accept the terms of the disclaimers for the payment and the transaction by clicking “Accept.”
  • You should see the summary of your order and the breakdown of fees. Read the Terms and Conditions then click “Next.” 
  • Click on the payment method you’ve chosen to be redirected to the designated third-party site and complete your payment. 

Accessing the E-learning Site

The LTMS portal also offers a self-help option for individuals who wish to learn the dos and don’ts of the Philippines’ traffic rules. It also helps DL applicants to take practice exams in preparation for the theoretical exams required by LTO for licensing applications.  

To access the resource page, you can simply follow these steps:

  • Access the LTMS portal through the link: https://portal.lto.gov.ph/
  • On the upper right-hand side of the screen, click “E-Learning.” 
  • From the drop-down menu, choose the type of information you want to learn. You may also take the theoretical exam to test your knowledge on driving and the road conditions.

Getting the Comprehensive Driver’s Education (CDE) Certificate

  • Visit the LTO Portal via the link: portal.lto.gov.ph. 
  • Log into the portal using your LTMS account if you have one. If tou don’t, register for an account by clicking “Register Now.”
  • From the dashboard, select “E-learning. 
  • Choose the “Online Refresher Course” from the drop-down menu.
  • Choode the DL classification between Professional or Non-Professional.
  • Tap the “Comprehensive Driving Course” to start watching the videos. 
  • After watching all the videos, click “show slide button” to access and read the slides.

After reading the slides and watching the videos, you may already take the exam online. To take the exam:

  • Go to the LTMS homepage.
  • Click the E-learning button from the dashboard.
  • Then, choose the online validation exam.
  • Tap “Start Exam” button. 
  • Choose your driver’s license classification: Professional or Non-Professional.
  • Answer the exam questions.
  • Once completed, print your CDE Certificate.

Important Reminders

For those who are interested in using the LTMS Portal, here are a few reminders:

  • Only select LTO Offices process LTMS transactions.
  • Other than the LTO fees for your license application/renewal, using any of the LTMS portal payment channels also require paying for the convenience fee, which varies per online payment method.
  • Only medical certificates issued by LTO-accredited clinics can be validated by the LTO.
  • First-time applicants of driver/conductor’s license will need to make a personal appearance at their preferred LTO branch for their biometrics and photo to be taken.
  • Application and renewal of driver’s license and vehicle registrations, revision and taking of theoretical course and CDE, and viewing of transaction history and submitted documents are only some of the things that can be done via the LTO LTMS portal

Video: Philippine Assistance on LTMS Portal System

To give you a better idea of what the LTMS portal is and how it can benefit individuals and organizations alike, let’s watch a short video about Philippine assistance on the LTMS portal system.

ALAMIN: Ang dapat gawin bago magtungo sa opisina ng LTO para sa inyong transaksyon

The Land Transportation Office (LTO) has created the Land Transport Management System (LTMS) to streamline their service delivery. Two years later, it has become a mandatory part of transacting with the LTO. In this video, the Land Transportation Office shares about the things that one needs to do via the LTMS rtal before heading out to an LTO branch for any transaction.

Frequently Asked Questions (FAQs)

To learn more, here are some of the most common questions and answers about the LTMS portal:

1. Is the LTMS portal registration free? 

Yes. Creating an account via the LTMS portal doesn’t require payment of any fees. Accessing the e-learning materials as well as taking the CDE Online Validation exam and getting a CDE certificate are also free of charge. 

2. Why do I need to register for an account at the LTO LTMS portal?

If you are looking to secure a driver’s license, whether as a new applicant or to renew an existing or expired license, then you will need to register for an LTMS account. You will also have to take the Comprehensive Driver’s Education (CDE) online validation exam which is available via the LTO LTMS portal before you can successfully secure a license.

3. What should I do if I didn’t receive a verification email after creating an LTO portal account? 

Upon registration on the LTMS portal, registrants have up to 24 hours to complete the verification process which is sent via email. That said, you will need to wait for the email for at least 24 hours before sogning up for a new LTMS account. It is best to also check the Spam folder to see if the email is there. If after 24 hours you still did not receive a verification link, chances are, the registration was not successful so you may try creating a new account again.

If that doesn’t work either and you still can’t register for an LTO LTMS account, you may reach out to LTO Client Care. To do so, simply click the Contact tab and fill out the form on the LTMS portal.

You may also visit the nearest LTO branch to get a quicker response to your LTMS registration-related issues. There, you simply need to secure an LTO client number, which you can use to access your LTMS portal account.

4. How can I verify my mobile number?

You may also link your mobile number to your LTMS portal account. To ensure that it is linked properly, you can get your mobile number verified by following these steps:

  • Log into your LTO online account via the LTMS portal. 
  • Click Profile. 
  • Under the Contact tab, click the Verify New Mobile Number. 
  • Enter the code sent to your mobile number. 
  • Click Verify.

5. Can I reset my LTMS account if I forgot my LTMS account password?

Yes. If you forgot your LTMS account password, you may reset it by clicking “Forgot Password” on the login page. Simply enter your email address or LTO client number and click “OK.” You should receive an email containing a link where you can create a new password for your account.

6. Can I change my email address?

No. At this time, there is no option or service that let’s you change the email address associated with your LTMS account. You may, however, change your mobile number where SMS notifications will be sent.

7. How can I check my LTO transactions via the LTMS portal?

The LTMS portal keeps a database of all LTO transactions conducted via the platform for easy reference. Accessing these records is just as easy. Here’s how:

  • Sign in to your LTO online account through the LTMS portal.
  • From the dashboard, click the Transactions tab and you’ll be directed to a page where you can view all the open transactions.

8. How can I check my LTO violations?

If you have a traffic violation and want to know its status, or you simply want to check how many violations you’ve had in the past, you may do so through the LTO LTMS portal by following these steps:

  • Sign into your LTO online account through the LTMS portal.
  • From the dashboard, click the Violations tab and you’ll then be led to a page where you can view your Demerit Points, Unsettled Dues, and History of Transactions.

9. How can I check my LTO document submissions?

The documents you’ve submitted to the LTO are also archived in your account for your easy reference. To navigate this part of the LTO portal, here’s what you need to do:

  • Sign into your LTO online account through the LTMS portal.
  • From the dashboard, click the Documents tab.
  • After clicking Documents, you should be redirected to a page that lists all the documents related to your LTO transactions. The documents are categorized into Licenses, Official Receipts, and No Apprehensions.

10. How do I apply for Revision of Records?

While some information can be changed via the LTMS portal, some information can’t be updated on your own. For these types of information on your driver’s license details, you may update them by applying for a revision of records via the LTO portal. Here’s how it’s done:

  • Sign into your LTO online account through the LTMS portal. 
  • From the dashboard, click Licensing.
  • Read and accept the Terms of Use. 
  • Choose your license type (whether student permit or driver’s license). 
  • On the next page, select Revision of Records.
  • Select the items you want to revise (personal/address/citizenship). 
  • Click Next.
  • On the next page, update the details you want to make changes to. 
  • Upload the required documents. 
  • Click Next to finish the process.

11. What LTO documents can be viewed through the LTMS Portal?

The LTMS portal, via your LTO account, keeps a record of all the transactions done via the platform. Needless to say, it also keeps a record of everything that was sent or uploaded through it. As such, it is linked to all IDs, permits, and other important LTO documents. These documents include the driver’s licenses, special permits, and even the registration of all motor vehicles listed under your name. All of these are accessible through the Portal too.

Even transaction histories and traffic violations incurred are also kept in the portal database. That said, all unsettled violations in your name as well as the complete history of all of your misconducts are viewable from the portal as well. Likewise, it is also possible to apply for a Certificate of No Apprehension for your driver’s license or registered motor vehicle through the LTMS Portal.

12. What driver education materials are accessible via the LTMS Portal?

The LTMS portal also offers numerous learning materials to help interested license applicants take and pass the CDE Online Validation Exam. There are also tons of other important materials that anyone who are interested in learning may check out.

There’s available information and materials on licensing, driving, road markings and signage, and traffic rules, regulations and all existing laws relating to land transportation. Whether you’re reviewing to renew your license or not, these information are very helpful and are things that every motorist should at least be familiar with. Here’s a complete list of what the LTMS e-learning section contains:

  • Licensing information
    • Overview – includes information on the various types of permits and licenses
    • Driver’s license classification and vehicle category
    • Medical conditions and driving indications
    • Qualifications and documentary requirements – covers all the requirements for all types of licenses and permits, including requirements for adding driver’s-license restriction codes
    • LTO Portal Flowchart
  • Fees and other charges
    • includes all fees relating to license applications and renewals
  • Course content of driving school
    • includes information relevant to drivers of motorcycles, light vehicles, and heavy vehicles
      • Pavement markings
      • Road traffic signs
      • Driving fundamentals
      • Checking motor vehicle and documents
      • Starting to drive
  • Driving on the road
    • a comprehensive overview of how motorists should drive, including tips on how to change lanes, use roundabouts, and even following the right of way
      • Proactive vehicle maintenance
      • Road courtesy and safety
      • Road rage
      • Defensive driving
      • Dealing with emergency situations
      • Avoiding collisions
      • Hazards
      • Rights, duties, and responsibilities of drivers
  • General responsibilities of a driver
    • Responsibilities of bus, taxi, jeepney, UV express, and TNVS drivers
    • Responsibilities of a motorcycle rider
    • Responsibilities of a school-bus driver
    • Responsibilities of taxi, TNVS, and UV express drivers
    • Responsibilities of a tricycle driver
    • Responsibilities of a truck driver
    • Rights of driver during apprehension
    • Common traffic violations of public utility vehicle drivers that causes heavy traffic
    • Motor-vehicle registration
  • Documentary requirements for new registration- covers all types of vehicles from commercial buses to motorcycles with sidecars and rebuilt vehicles with a local chassis and an imported engine
    • Documentary requirements for renewal of registration for all classifications
    • Motor-vehicle registration schedule
    • Motor-vehicle user’s charge
    • Penalties, charges, and other fees
    • Assigned plate per region
  • Land transportation-related laws
    • Republic Act (RA) No. 4136
    • RA No. 8749
    • RA No. 8750
    • RA No. 8794
    • RA No. 10054
    • RA No. 10586
    • RA No. 10666
    • RA No. 10913
    • RA No. 10916
    • RA No. 10930
  • Fines and penalties for violations
  • Temporary operator’s permit
  • Licensing
  • Registration, renewal, or operation, Dimension, specifications, weight and load limits
  • Franchise
  • Getting ready to drive

13. How can I take the CDE online validation exam?

To take the CDE online validation exam, simply click the E-learning tab on the main menu the selecting “CDE Online Validation Exam” on the dropdown menu. Just make sure you’ve read the driver’s manual by clicking “E-learning” and then “Driver’s Manual” before taking the exam.

14. Are LTO online services available to all?

No. As of writing, the LTMS transactions are only processed in the following LTO offices: 

Metro Manila:

  • Central Office-License Section
  • Eastwood DLRO
  • Ever Gotesco DLRO
  • Muntinlupa District Office
  • Quezon City Licensing Center

Luzon:

  • Angeles District Office
  • Baguio Licensing Center
  • Bayombong District Office
  • Biñan District Office
  • Calapan District Office
  • Laoag District Office
  • Lipa District Office
  • Naga District Office
  • San Fernando Licensing Center

Visayas:

  • Dumaguete District Office
  • Ormoc District Office
  • Roxas District Office
  • Tagbilaran District Office

Mindanao:

  • Butuan District Office
  • Davao District Office
  • General Santos District Office.
  • Malaybalay District Office
  • Pagadian District Office
  • Tagum District Office

Summary 

The Philippine Land Transportation Office (LTO), much like many of the agencies managed by the Philippine government, has slowly adapted to the technological advances of the modern times. Doing so led to the creation of the  Land Transport Management System (LTMS) Portal, the LTO’s version of online one-stop shop for all their services. This digital platform not only streamlined the service delivery of the agency, but it also helped the LTO applicants conduct their businesses with LTO in a more convenient and efficient way. 

Sure, the LTMS services are only currently processed in select LTO branches, but with time, the system will rollout to more areas, allowing LTO to offer faster, more convenient services to more Filipinos nationwide. For now, the LTMS portal already offers services that you may take advantage of, if you need them. At the very least, the platform offers educational materials that everyone will find helpful in taking the LTO CDE validation exam or if they simply need to learn more about the LTO, licenses, registrations, laws, and even road conditions in the Philippines.

Contact Information

For inquiries about the LTO, driver’s license applications, renewals, and the LTMS portal, you may contact the LTO at: 

Land Transportation Office (LTO)
LTMS portal: Visit the LTO’s official website and fill out their Contact Us form at https://portal.lto.gov.ph/ords/f?p=PUBLIC_PORTAL:CONTACT_US:115716301949471.
Telephone Number: You may contact them at their telephone number (632) 922-9061 to 66.
Email: You may also send them an email at clientcare@lto.gov.ph.
LTO Text Hotline Service: You may use LTO’s nationwide SMS service for drivers and vehicle owners by typing LTOHELP and sending it to 2600
LTO office: For information, you may check the LTO branch closest to you.

Note that the LTO Text Hotline service is available during office hours on weekdays. If you avail this service after 5 PM, you won’t get any replies, but you will still be charged a Php 2.00 fee, as it is the fee using that service.

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