The LTO Conductor Enhancement Program (CEP) is a training program designed and required by the Land Transportation Office (LTO) for Conductor’s License (CL) holders who wish to renew their licenses for the first time. Through this intervention program, the agency hopes to address the key challenges in the public transport sector as well as improve the overall quality of the customer service offered by the public transportation sector and the conductors. The program also provides conductors with specialized training and resources with the hopes of improving their efficiency, professionalism, and overall contribution to road safety.
The Conductor Enhancement Program (CEP) training also concludes with a written exam, much like its counterpart, the Comprehensive Driver Education (CDE) course. By clearing the training and the culminating exam, the LTO CEP completer can secure a Certificate of Completion (COC)—one of the proof that a conductor has completed the CEP and is fit to undertake the crucial role played by conductors in the operation of public transport vehicles. The CEP also ensures that the conductors get to elevate their skills, improve their efficiency and professionalism, incorporate technological advancements, and prioritize passenger satisfaction and safety even as they work to assist drivers on public roads.
Reviewing for the Conductor Enhancement Program (CEP) Exam
The Conductor Enhancement Program (CEP) exam is a short one, just like the CDE validation exam. It also only requires at least 80% correct answers to pass and secure the CEP Certificate of Completion (COC) required from conductors who are renewing their licenses for the first time. It is a short quiz-type exam, but it covers a broad range of topics related to the things that every conductor needs to know to do their job well, hence the creation of this comprehensive 100-question reviewer for you to practice with. Plus, like every LTO exam, this one also requires conductors to pass the test first, so there’s no harm in practicing a little bit. After all, no exam is too hard with the right amount of practice.
While the exam is a short 20-item multiple-choice quiz, it covers a broad range of topics, including:
- Road Safety and Traffic Rules
- Understanding and adhering to traffic signs and signals.
- Defensive driving techniques.
- Emergency procedures and response.
- Customer Service
- Effective communication skills with passengers
- Conflict resolution and dealing with difficult situations
- Providing assistance to passengers with special needs
- Legal and Regulatory Compliance
- Knowledge of current transportation laws and regulations
- Responsibilities related to vehicle documentation and licenses
- Understanding and enforcing fare regulations
- Vehicle Maintenance Awareness
- Routine vehicle checks and inspections
- Identifying common vehicle issues
- Reporting and documenting maintenance issues promptly
- Professionalism and Ethics
- Upholding a professional demeanor with passengers
- Respecting passengers’ rights and privacy
- Ethical conduct and behavior in various scenarios
- First Aid and Emergency Response
- Basic first aid procedures
- Emergency response protocols
- Evacuation procedures in case of vehicle breakdown or accidents.
- Route Knowledge
- Familiarity with designated routes and stops.
- Efficient route planning and navigation skills.
- Alternative routes in case of road closures or detours.
- Vehicle and Passenger Security
- Implementing security measures to ensure the safety of passengers and belongings.
- Recognizing and reporting suspicious activities.
- Crisis Management
- Handling crisis situations such as accidents or vehicle breakdowns
- Communication protocols during emergencies.
- Professional Development
- Staying updated on industry trends and advancements.
- Participating in continuous learning and improvement.
The CEP is a necessary part of Conductor’s License renewal in the Philippines. It is mandatory, too, especially if you are a conductor and you are renewing your license for the first time. Like any LTO exam, it’s also in your best interest to familiarize yourself with everything under the categories and topics listed above, to ensure that you can secure your Conductor Enhancement Program (CEP) Certificate of Completion (COC) and fulfill one of the requirements for the renewal of your Conductor’s License (CL).
Conductor Enhancement Program (CEP) Exam Reviewer (100 Questions)
Carefully read through each question and imagine yourself in the same situation or scenario before choosing the best answer. Note that for some questions, you may be required to choose more than one answer.
- How much is the fare discount granted to PWD and the Senior Citizens pursuant to R.A. 9994 (Expanded Senior Citizens Act of 2010) and R.A. 9442 (Magna Carta for Disabled Persons)?
A. 25% Discount for the prescribed fare for both the PWD and Senior Citizens
B. 20% Discount for the prescribed fare for both the PWD and Senior Citizens
C. 30% Discount for the prescribed fare for both the PWD and Senior Citizens
D. 35% Discount for the prescribed fare for both the PWD and Senior Citizens
- Aside from the pedestrian crossing lane, parking is also prohibited at:
A. The intersection and within 6 meters and next to the side of another vehicle parked or double parking
B. The intersection lane within 4 meters and double parking
C. Double parking and 5 the intersection within 5 meters
- By law, the front seat of “FOR HIRE” buses are reserved for:
A. Person with disability
B. Truck owners
C. Senior Citizens
D. PWD and Senior Citizens
- Always carry a pair of Early Warning Device (EWD) on Vehicles with 4 wheels or more and use them when stalled due to motor vehicle defects. How do you use EWD?
A. Put the EWD for a distance of 1 meter in front and 4 meters at the rear of the stalled vehicle
B. Put the EWD for a distance of 4 meters in front and 4 meters at the rear of the stalled vehicle
C. Put the EWD directly in front of the car and 4 meters at the rear of the stalled vehicle
D. Put the EWD for a distance of 3 meters in front and 3 meters at the rear of the stalled vehicle
- When riding on a public utility Vehicle with four (4) wheels or more, seatbelts’ must be worn by the driver and passengers in the front seat:
A. Only when the door is not locked.
B. When you feel like wearing it.
C. At all times, on any kind of road regardless of the destination.
D. When on major roads like SLEX, NLEX, and main road.
- Which documents should be carried while driving a “FOR HIRE” vehicle?
A. Professional Driver’s License
B. Birth Certificate
C. Conductor’s License
D. Photocopy of Valid Franchise/certificate of Public Convenience (CPC)
E. Certificate of Registration (OR) and current official Receipt (OR) of payment from the LTO
- Where is the designated area for the loading and unloading of passengers?
A. Anywhere as long as it is on the side of the road
B. Only in the terminal
C. At any designated loading and unloading zone
D. Where the passenger wants, because the passenger is always right
- If there are passengers about to board or alight within the city proper, where is the correct place to stop?
A. At any place, where there is a bus stop sign
B. At any place, as long as it’s on the side of the road.
C. Only in the terminal area
- The conductor’s license cannot be used in:
A. Driving a motor vehicle during an emergency and as an alternative when the driver is not feeling well
B. Driving a private vehicle
C. Swapping with the driver for him to rest
- What is the appropriate attire for a conductor?
A. Any attire that is approved by the company.
B. White polo, black pants, and black shoes
C. Uniform issued by their company for easy identification
- One of the primary duty of the conductor is to:
A. Assisting the passengers where to sit
B. Assist the passengers in boarding/ alighting with their baggage
C. Give tickets to the passengers that are riding the vehicle.
- What should you do as a conductor if the bus is involved in an accident and you were not hurt?
A. Run and ask for help
B. Attend to the injured passengers and ask for help
C. Run and save yourself
D. Tell the passengers to go out of the vehicle and look for another ride.
- When is the right time to open the door of the bus?
A. When the passenger is at the bus door
B. When the bus is full-on stop.
C. When the passenger said to stop the vehicle.
- Who should be given a fare discount
C. Senior Citizens
E. all of the above
- Who is responsible for the overloading of passengers and cargoes?
- When is the time wherein passengers are allowed to stand inside the bus while its in motion?
A. When there are no seats available for the passengers
B. It is not allowed at all time
C. When the passengers refuse to sit down.
- What must the conductor do when the personal belongings of a passenger were left inside the bus?
A. Surrender to your office/terminal for proper turnover
B. Surrender to the bus driver for an easy turnover
C. Keep it its for free
- What is the penalty for overcharging/undercharging of authorized rates for the first offense?
A. PHP 3,000
B. PHP 5,000
C. PHP 2,000
D. PHP 1,000
- Failure to post appropriate signage instructing front-seat passengers to wear seatbelts when inside a public utility vehicle is penalized by:
A. PHP 5,000 for every violation
B. PHP 5,000
C. PHP 3,000 for every violation
D. PHP 3,000
- If a motor vehicle is a 61-seater including the driver’s seat, how many passengers are allowed to board in it?
A. 59 so the conductor can also sit
B. 60 passengers
D. Passengers can occupy 60 seats and others can stand
- During peak hours, there are more passengers who are eager to ride but the bus is already full. As a conductor, what will you do?
A. Allow the passengers to hang on to or ride outside of or at the rear end of the vehicle
B. Tell the passengers that there’s only standing space and ask if they still want to ride
C. Respectfully decline and tell them to wait for another bus
- What should a Conductor do so that fares are properly collected especially during the initial trip?
A. Prepare enough coins before traveling to
have exact change
B. Ask the passengers to prepare exact amount and tell them to get off when they don’t have the exact amount
C. Ask the passengers if they’re okay with not getting the exact change since there isn’t enough change available
- What is a good habit of a Conductor?
A. Make sure all passengers are allowed on the bus
B. Clean the bus prior to every trip
C. Keep the bus door open
- Where is the appropriate place for large baggage of passengers?
A. On the empty seat closest to the owner
B. On the aisle by the feet of the owner
C. At the baggage compartment
- What is not allowed to be loaded in a bus?
A. Gasoline, LPG and other hazardous chemicals
B. Perfume and other aerosol products
C. Beer, wine, and other types of liquor
- When moving off a traffic light:
A. Move off immediately
B. Check the rear mirror
C. Look to the right/left for approaching vehicles before moving
- The traffic light or signal that tells you to stop before the intersection is:
A. Steady green light
B. Steady red light
C. Steady orange light
- When parking a vehicle uphill without curb, the best practice is to:
A. Turn the wheels to the right
B. Turn the wheels to the left
C. Turn the wheels straight
- Before making a turn, the driver should use the turn signal at what distance?
A. 40 meters
B. 80 meters
C. 30 meters
- Whenever you are driving and you have to make or answer a call on your cellular phone you should do?
A. Make a call safely while driving
B. Pull over to the side of the road at a safe location to answer or make a call
C. If there’s any, ask a friend to make a call
- When taking any medicine, you should:
A. Consult your doctor about the effects before driving
B. Take the medicine before driving
C. All of the above
- As per RA 4136, the brakes on every vehicle (other than a motorcycle) must:
A. Have a regularly maintained brake
B. Have a hand brake and an “emergency” or “parking” brake
C. Have a backup brakes
- When are you permitted to double park?
C. When there are more than enough space available
- You are preparing to exit an expressway, when should you start reducing speed?
A. When the vehicle in front starts to slow down
B. Do not slow down
C. As you approach the deceleration lane
- At an intersection with a traffic light, make a left turn only when:
A. The green light is on
B. There is a left turn light
C. All of the above
- If the car behind you wants to pass, you should:
A. Not let the vehicle get passed you
B. Slow down slightly and pull to the right
C. Speed up to match the other vehicle’s speed
- If involved in a reportable accident, the driver of the vehicle must file an accident report to the nearest police station within:
A. 24 hours
B. 48 hours
C. 12 hours
- Before changing lanes in traffic, you should always give signal, check your side and rear-view mirrors and:
A. Check vehicle RPM
B. Turn your head to check other vehicles beside your vehicle
C. Slow down
- Road accidents can be avoided and minimized if the driver:
A. Playing loud music
B. Disregard traffic signs
C. Don’t disregard traffic signs installed in particular places
- On a two-lane road, overtaking is allowed only at the:
A. Left lane
B. Right lane
C. All of the above
- If you are driving in a curb lane which ends ahead, what would you do first in order to merge without interfering with other traffic?
A. Turn your signal while merging in the left lane
B. Select a suitable gap in the left lane
C. Inch the vehicle to the left lane
- Whenever you are driving on a highway having a lot of potholes, you should:
A. Do a zig-zag to avoid potholes
B. Decrease your speed
C. Speed up to minimize damage
- While driving with maximum speed and if your vehicle is equipped with ABS and you have to stop, you should:
A. Apply your brakes immediately
B. Apply your brakes gently with steady pressure
C. Engage your parking brake
- You are exiting a highway using an off ramp that curves downhill and you are driving a heavy vehicle. You should:
A. Slow to a safe speed before the curve
B. Speed up and honk
C. Turn on your hazard
- The effects of alcohol in driving are the following, except:
A. Faster acceleration
B. Coordination of body movements and self-judgment
C. All of the above
- A steady red cross (“X”) in toll ways means:
A. You can drive through this lane
B. You can drive through if you are on RFID only
C. You cannot drive through this lane
- When driving on mountain roads during daytime, you should:
A. Turn your headlights on
B. Blow your horn when approaching a blind curve
C. Turn your hazard lights on
- In case of an accident, the first duty of the driver involved is:
A. Confront the other driver
B. Pull out the phone and record the event
C. Attend to the injured person and call for medical help
- Describes the thinking of a defensive driver?
A. Considers what other road users might do
B. Occupies the fast lane
- Having a driver’s license is a:
- If you are backing up in a straight line, turn and look behind you over your shoulder at:
B. Left and right
- When you are parked at the side of the road at night, you must:
A. Park further away from the road
B. Turn on your hazard
C. Warn others by turning on your 4-way emergency flashers
- Driving in heavy rains can be extremely dangerous because of zero visibility. What should you do?
A. When you cannot see more than 20m, turn hazard lights/headlights on and look for a safe place to park
B. Turn your hazard lights
C. Blow your horn
- Double yellow solid lines
A. Can be crossed with caution
B. Should not be crossed anytime
C. Should be avoided
- At a rotunda or roundabout, which of the following vehicles have the right-of-way?
A. Vehicles within the rotunda or roundabout
B. Vehicles on the left
C. Vehicles on the right
- If two vehicles approach or enter an intersection at approximately the same time, which vehicle has the right-of-way:
A. The vehicle that is heavier
B. The vehicle that is bigger
C. The vehicle on the right
- The headlights should be used as often as needed to:
A. Let others know you have a bright headlights
B. Make your vehicle more visible
C. Make your intentions known to drivers around you
- Drivers of public utility vehicles are prohibited from:
A. Overcharging fares and cutting trip
B. Going beyond authorized line
C. All of the above
- Where children are playing or pedestrians are walking on or near the road, the driver must:
A. Scold the children
B. Blow his horn
C. Slow down
- What documents must you carry along whenever you drive a FOR HIRE vehicle?
A. Driver’s license, certificate of registration
B. Current official receipt of payment and valid franchise
C. All of the above
- If your car becomes disabled on the highway, you should:
A. Park with all four wheels off the travelled highway, if possible
B. Turn on the hazard lights
C. All of the above
- This traffic sign states directions and distances?
A. Warning signs
B. Directional signs
C. Information signs
- A good driver in order to meet one’s social responsibilities of caring for others on the road should:
A. Drive with navigation map
B. Always exercise care for other road users around
C. Drive under the influence of alcohol
- A red flag or red light must be attached to any load that extends over:
A. 3m to the rear-end of the vehicle
B. 5m to the rear-end of the vehicle
C. 1m to the rear-end of the vehicle
- If you are continually being passed on the right and the left while driving in the center lane of an expressway, you should:
A. Keep driving on the current lane
B. Move to the left lane
C. Move to the lane on your right
- What must a conductor do if personal belongings of a passenger were left inside the bus?
A. Surrender to the office/terminal for proper disposition
B. Keep it
C. Give it to the passenger sitting close to the place where the item was found
- If the vehicle becomes disabled on a highway, you should remind the driver to:
A. Call for help
B. Park the vehicle off the traveled highway, if possible
C. Lock up and call the authorities for help
- Throwing candy wrappers, or anything from your vehicle windows is:
A. forbidden at all times
B. forbidden only in the province
C. forbidden only is the cities
- What is the violation wherein the driver/conductor accepts or carries in his/her/its motor vehicle passengers in excess of the capacity fixed by the LTFRB?
B. Disregarding Traffic Signs
C. Reckless Driving
- When can’t a “Conductor’s License” be used?
A. To prove that one can drive legally
B. To show the driver’s birthday
C. As alternate when driver is not feeling well and when there is an emergency
- In the Philippines, distance is measured from the _ in each province which should be somewhere near the provincial building.
A. Kilometer Post
B. Number of bridges
C. Road Markings
- What is one of the requirements in a public utility vehicle?
A. Fire extinguisher
B. Emergency exit
- What are the conductor’s first and foremost responsibility?
A. To keep the driver awake
B. Passenger’s safety and baggage
C. Vehicle safety
- Is it allowed for passengers to stand at the aisle of the bus?
A. Yes, if the passenger prefer to stand
B. Yes, if the bus company allows it
- The driver and conductor must convey/unload passengers in:
A. The place where the passenger tells them to
B. Any loading and unloading zone
C. In a parking zone
- If the bus is involved in an accident, the Conductor if he’s not hurt must:
A. Help fix the problem
B. Leave the vehicle first to ask for help
C. Attend to the injured passengers and ask for help
- What would you do as a Conductor if the bus is involved in a road crash and you were NOT hurt?
A. Leave the vehicle to find the police
B. Play dead and wait for help
C. Assist the injured passengers and call for help.
- What is the penalty for the Falsification or Fraudulent presentation of a Certificate of Public Convenience?
A. Suspension of license
B. Revocation/cancellation of CPC
C. Fines amounting to Php 5,000
- What do you call a public utility vehicle that is operating with suspended or canceled CPC?
- What should the conductor do when a passenger feels dizzy and is vomiting?
A. Provide assistance to the passenger
B. Call 911
C. Tell the driver to stop at the nearest hospital
- What does the conductor need to make sure before the bus moves off?
A. Keep the passengers seated
B. The door is properly closed
C. Check that all the passengers have their seatbelts on
- If the vehicle broke down on the highway, the conductor should remind the driver:
A. To call a towing service
B. To park the vehicle of the highway if the possible
C. To inform the police
- What is your responsibility as conductor after parking the vehicle?
A. Making sure that the bus smells nice
B. Making sure that there are no sleeping passengers, and anything left inside the bus must be properly turned over
C. Making sure all the windows are opened to air the bus and remove the smell
- What does “beating the red light” mean?
A. Passing through the yellow lights coming to the intersection
B. Passing through the green lights coming to the intersection
C. Stopping at the intersection when the yellow light is on
- How are the traffic lights arranged in the order starting from the top?
A. Red, yellow and green
B. Yellow, red, and blue
C. Red, green, and yellow
- Loading and unloading passengers can only be done:
A. only before an intersection
B. wherever a passenger signals for a stop
C. only at designated spots
- A privately registered car utilized for hire and carriage of passengers or cargoes is referred to as a colorum vehicle, and is prohibited by law. Drivers caught operating such vehicle for the first time is penalized by
A. A fine of Php 2,000 and suspension of his driver’s
license for three months
B. cancellation of his driver’s license
C. a fine of Php 500
- The owner of a privately registered motor vehicle that is utilized for hire is penalized by:
A. a fine of P2,000 and confiscation of vehicle plates
B. a fine of P300
C. confiscation of motor vehicle plates
- A pre-trip inspection should be completed:
A. before and after driving the motor vehicle
B. after driving the motor vehicle
C. before driving the motor vehicle
- Public Service Law prohibits a public utility driver to converse with his passengers to assure utmost attention to the road, specifically while the vehicle is:
B. climbing the mountain
C. in motion
- To avoid suspension or revocation, how many days must a driver with an apprehended license settle his case with LTO?
A. within 15 days
B. within 10 days
C. within 30 days
- To have one’s driver’s license suspended means to:
A. have it revalidated by the LTO
B. have it taken away permanently by the LTO
C. have it taken temporarily by the LTO
- To obtain one’s driver’s license, one must be at least:
A. 16 years old
B. 17 years old
C. 18 years old
- A pre-trip inspection should be completed:
A. before and after operating the motor vehicle
B. after operating the motor vehicle
C. before operating the motor vehicle
- When loading or unloading passengers, we usually stop at the:
A. right side of the road nearest the sidewalk
B. middle of the road
- Operating a public utility vehicle equipped with stereo-music is punishable by:
A. a fine of Php 1,000
B. revocation of the license and registration certificate
C. imprisonment of the driver and operator for six months
- The motor vehicle plate and driver’s license may be confiscated by any authorized LTO agent when the vehicle being operated is found to be:
A. unsafe, unsightly, defective and dilapidated
B. painted with color not approved by LTO
- When a driver of PUV refuses to render service, convey passengers, such violation is penalize with:
A. fine of ₱1, 000
B. fine of ₱2, 000
C. fine of ₱3, 000
- Which of the following is the maximum speed limit on expressways for cars?
A. 60 kph
B. 80 kph
C. 100 kph
- Graft and corruption in the traffic enforcement system can be eliminated by:
A. understanding the road and traffic rules and regulations
B. understanding the road and traffic rules and regulations
C. self discipline by drivers and obeying traffic rules and regulations
Clearing the culminating exam for the Conductor Enhancement Program (CEP) is a mandatory part of applying for the renewal of the Conductor’s License (CL) for the first time. Not only does it help prove that a conductor is still fit for the job, but it is also an integral part of reminding the conductors of the best practices on the job. With this reviewer, we hope you can secure the CEP COC that you need to renew your conductor’s license without much hassle.
To check how well you did in the mock Conductor Enhancement Program (CEP) Exam Reviewer, you may download the Answer Key we have prepared for you and see the best answers for each question.
- Conductor Enhancement Program (CEP) Exam Reviewer Answer Key (English)
Do note that before you can secure the Conductor’s license (CL), you will need to get at least 80% of the questions at the CEP exam correctly to pass the exam. Only when you do will you be able to secure a Certificate of Completion (COC) and renew your Conductor’s license (CL) to be able to continue working legally as a conductor in the Philippines.
If you wish to try your hand at the other LTO exams required for conductors, you may also check the following English reviewers:
Like the other LTO exam reviewers available on this site, this reviewer is also accessible on your computer, tablet, or smartphone device. You may also simply bookmark it on your device or have it downloaded and printed so you can review just about everything you need to remember anywhere, anytime.